Last updated: 11 August 2026

MFP Trade Support respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how I collect, use, store and protect personal data when you visit this website, contact MFP Trade Support or use my services.

MFP Trade Support is a UK-based business providing professional business support services to trade and construction businesses.

1. Who I Am

MFP Trade Support is operated by Michelle Fraser-Pears, based in West Sussex, United Kingdom.

For the purposes of UK data protection legislation, MFP Trade Support may act as either a data controller or data processor, depending on the circumstances.

When you contact MFP Trade Support directly or become a client, I will generally act as the data controller for the personal information required to manage our business relationship.

When processing personal information on behalf of a client as part of the services I provide, MFP Trade Support may act as a data processor and will process that information in accordance with the client's instructions and applicable data protection requirements.

2. Information I May Collect

Depending on how you interact with MFP Trade Support, I may collect and process information including:

• Your name
• Business or company name
• Email address
• Telephone number
• Business address
• Billing and payment information
• Information submitted through website contact forms
• Correspondence and communications
• Information required to provide the services you request
• Customer, employee or supplier information provided by clients where necessary to deliver agreed services
• Website usage and technical information where applicable

I will only collect information that is reasonably necessary for the purposes for which it is being used.

3. How Your Information Is Collected

Personal information may be collected when you:

• Contact me by telephone or email
• Complete an enquiry or contact form
• Request a consultation
• Become a client
• Purchase or enquire about my services
• Communicate with me during the course of our working relationship
• Visit or interact with this website

I may also receive personal information from clients where it is necessary for me to provide services on their behalf.

4. How I Use Personal Information

Your personal information may be used to:

• Respond to enquiries
• Provide quotations and proposals
• Deliver agreed business support services
• Manage our client relationship
• Communicate with you about your services
• Arrange appointments and meetings
• Issue invoices and process payments
• Maintain accurate business records
• Provide customer service
• Manage contracts and agreements
• Meet legal, regulatory, tax and accounting obligations
• Improve my services and website
• Protect MFP Trade Support against fraud or misuse
• Send marketing communications where permitted by law

I will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

5. Lawful Basis for Processing

Under UK data protection legislation, I must have a lawful basis for processing personal information.

Depending on the circumstances, I may rely on:

Contract – where processing is necessary to provide services you have requested or to take steps before entering into a contract.

Legitimate Interests – where processing is reasonably necessary for the operation and development of MFP Trade Support and does not override your rights and interests.

Legal Obligation – where information must be processed or retained to comply with applicable laws or regulations.

Consent – where you have specifically agreed to a particular use of your personal information and consent is the appropriate lawful basis.

6. Information Processed on Behalf of Clients

As part of providing administrative, customer service, sales, marketing, recruitment, training and compliance, invoicing and credit control support, I may need access to personal information belonging to my clients' customers, employees, applicants, suppliers or other contacts.

Where MFP Trade Support processes this information solely on behalf of a client, the client will normally remain the data controller and MFP Trade Support will act as the data processor.

I will only access and process such information as necessary to provide the agreed services and in accordance with the client's documented instructions and applicable data protection requirements.

Appropriate confidentiality and data-processing arrangements may be agreed with clients where required.

7. Sharing Personal Information

I do not sell or trade personal information.

Information may be shared with trusted third-party service providers where reasonably necessary to operate my business or provide my services. These may include providers of:

• Website hosting
• Email services
• Cloud storage
• Accounting and invoicing software
• Customer relationship management systems
• Payment processing
• IT and technical services
• Professional advisers

Where third parties process personal information on my behalf, I take reasonable steps to ensure appropriate data protection arrangements are in place.

Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal rights.

8. International Data Transfers

Some technology or service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, I will take reasonable steps to ensure appropriate safeguards are in place as required by UK data protection legislation.

9. Data Security

I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include password protection, access controls, secure systems, appropriate software security and limiting access to information to those who genuinely require it.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Data Retention

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax or contractual requirements.

Retention periods may vary depending on the type of information and the reason it is held.

When personal information is no longer required, it will be securely deleted or disposed of where appropriate.

11. Marketing Communications

I may contact existing or prospective business clients about MFP Trade Support services where permitted by applicable law.

Where consent is required, marketing communications will only be sent with appropriate consent.

You can ask me to stop sending marketing communications at any time by contacting me using the details below or by using any unsubscribe facility provided.

12. Cookies and Website Analytics

This website may use cookies and similar technologies to operate correctly, remember preferences and understand how visitors use the website.

Where required, non-essential cookies will only be used after appropriate consent has been obtained.

Further information about the cookies used on this website may be provided through the website's cookie settings or cookie notice.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request restriction of processing
• Object to certain types of processing
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances and applicable legislation.

To exercise your rights, please contact MFP Trade Support using the details below.

14. Complaints

If you have concerns about how your personal information has been handled, please contact me in the first instance so I can try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

15. Third-Party Websites

This website may contain links to external websites. MFP Trade Support is not responsible for the privacy practices or content of third-party websites, and you should review their privacy policies separately.

16. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to my services, website, business practices or legal requirements.

The latest version will always be published on this website with the date of the most recent update.

17. Contact MFP Trade Support

If you have any questions about this Privacy Policy, how your information is used or wish to exercise your data protection rights, please contact:

Michelle Fraser-Pears
MFP Trade Support
West Sussex, United Kingdom
Email: michelle@mfptradesupport.co.uk
Website: www.mfptradesupport.co.uk